Frequently Asked Questions
Everything you need to know about shopping with Gomez Western Wear.
How do I determine the correct size for cowboy boots?
Western boots typically run a half-size larger than standard athletic shoes. We recommend ordering a half-size down for a snug fit. If you are between sizes, please refer to our detailed size guide on the product page.
What is your return policy for hats and boots?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure boot outsoles are not scuffed and hat brims are not reshaped to qualify for a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your western gear for an upcoming event or rodeo.
Do you offer hat shaping or custom fitting services?
Yes, we provide professional steam shaping for felt and straw hats at all our physical retail locations. For online orders, hats are shipped in their original factory crease.
Are your exotic leather boots ethically sourced?
Absolutely. All our exotic skins, including ostrich, caiman, and lizard, are sourced from suppliers that comply with international trade regulations and ethical wildlife standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.